Terms & Conditions

This document comprises the whole of the Terms and Conditions that govern the use of the Cmp-lasercraft.com.au website.
These Terms and Conditions are current as of November 2016.
If you have any questions, concerns or simply require further information about Cmp-lasercraft, please contact us at cmpbyjulia@gmail.com and we’ll do our best to assist you.
This website is operated by Craft Me Pretty and powered by Shopify.com.
The following Terms and Conditions apply to the relationship between Cmp-lasercraft and our site’s users.
At all times, any reference to ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions, and this website, refers to Cmp-lasercraft.
At all times, any reference to ‘you’ or ‘your’ refers to our users/customers.
The below Terms and Conditions govern the use of the Cmp-lasercraft website. By engaging in our service, you’re assumed to have read and understood these Terms and Conditions - and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.

Cmp-lasercraft uses social media channels to update our customers about our brand, our products, and our promotions.
We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour.
We welcome all kinds of comments and thoughts - supportive, opposing, critical, etc., as long as they're made in the spirit of constructive and civilised dialogue. Please use polite language.
We may refuse access to our social media for any person that repeatedly misuses our images.
Refund/Return Policy
Thanks for shopping at Cmp-lasercraft.com! If you are not completely satisfied with your purchase, we want to know as constructive feedback, to improve our service. Returns for this reason cannot be done due to the personalisation of products.

If for any reason the personalisation information you provided us in your original order was incorrect we will re-ship you a replacement at a discounted price.

No one wants to give a gift with incorrect information and we will make it as painless as possible. If you provided us correct information for your item, and we created your product with errors, we will happily replace or refund your purchase with photo prove
Returns can be shipped to:
18 Carakine Grove, Thornlie
Western Australia 6108

If you received an item that was damaged in transit, once it leaves our care, it is no longer our responsibility. We will lodge complaints your behalf to Australia Post.
Shipping / Delivery Policy
At Cmp-lasercraft, we strive to provide the best products, at the highest quality, with the fastest delivery time.

Our products are made with much love and care and local in Perth, orders can take up to 1-3 weeks to be processed depending on demand / waiting list.

Shipping can take 3-7 business days after your shipping confirmation email is received. If for some reason your order hasn’t arrived after the allotted 10 business days, please contact our support team.

Thanks for shopping with Cmp-lasercraft! We sincerely appreciate your business!!
Privacy Policy

This Privacy Policy governs the manner in which Craft Me Pretty collects, uses, maintains and discloses information collected from users (each, a "User") of the cmp-lasercraft.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Cmp-lasercraft.com.
Personal identification information

We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.

Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Cmp-lasercraft.com collects and uses Users personal information for the following purposes:

- To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.

- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.

- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties.

We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies.

Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy
Cmp-lasercraft.com has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page.

We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


cmpbyjulia@gmail.com


This document was last updated on 22/11/2016